Title:  WESCAM Service Center Coordinator

WESCAM Service Center Coordinator

Reference #25114

Waterdown, Ontario

About L3HARRIS WESCAM

As a subsidiary of L3Harris Technologies and within the Integrated Mission Systems Segment, the WESCAM division develops the most advanced optical sensor and targeting systems for global defense and military sectors, National Security, Search & Rescue and Airborne law enforcement agencies. From long-range covert surveillance missions to search and rescue operations, our MX-series systems, and the mission systems solutions they are a part of, produce stabilized high-magnification electro-optical and infrared images from airborne, marine and ground based platforms, enabling our customers to see first and act first.

About the Role

Prepares documents, spreadsheets, reports and presentations. Creates and/or maintains appropriate logs, databases, inventories, filing (hard or soft copy), status reports/tracking. May perform some research or data analysis tasks. Provide process/documentation support to global service centers. Order and distribute tooling and equipment. Schedule and coordinate meetings, business travel or other events.

Primary Responsibilities 

• Generate and maintain WESCAM Authorized Service Center (WASC) Management Group documents 
• Responsible for updating and release of BPMS/Quality documentation
• Support Project Managers in collecting weekly/monthly performance data and distributing reports
• Responsible for maintenance and updates to the WASC Management SharePoint site
• Establish and maintain an accurate and comprehensive records of WASC regulatory documentation expiration dates
• Ensure on-time delivery of weekly and monthly reporting
• Interface with the Customer Training Group regarding WASC training course scheduling and maintain training certification records
• Coordinates updates to WASC Administration course material content by collaborating with WASC PMs, QA, and the Training Group.
• Maintain records to support department expense and capital forecasting and actuals
• Update department’s policies and procedures as directed
• Release and track WASC Service Bulletins
• Schedule and lead WASC meetings, prepare agendas and maintain action logs
• Assist in the preparation of presentations, communications, and status updates
• Assist with travel arrangements and material shipments
• Responsible for Purchase Orders processing for support equipment and materials

Required Capabilities 

• Proactive problem solver, action and results oriented with a willingness to see things through to the end
• Ability to work autonomously.
• Strong PC applications skills with MS Office Suite (Word, Excel, PowerPoint, Project)
• Strong organizational and coordination skills
• Excellent verbal and written communications skills
• Ability to handle multiple tasks and effectively balance priorities
• Ability to work in a diverse environment across multiple organizations to complete targets

Desired Education and Experiences 

• Requires proficient knowledge of job area in a customer service environment
• Requires 2 years post-Secondary Degree with a minimum of 4+ years of prior related experience.
• Interfacing with customers and suppliers