Title:  Specialist, Product Support

Specialist, Product Support 

Reference #: 29822

Waterdown, Ontario

About L3HARRIS WESCAM

As a subsidiary of L3Harris Technologies and within the Integrated Mission Systems Segment, the WESCAM division develops the most advanced optical sensor and targeting systems for global defense and military sectors, National Security, Search & Rescue and Airborne law enforcement agencies. From long-range covert surveillance missions to search and rescue operations, our MX-series systems, and the mission systems solutions they are a part of, produce stabilized high-magnification electro-optical and infrared images from airborne, marine and ground based platforms, enabling our customers to see first and act first.

About the Role

We are seeking a highly skilled and motivated Product Support Specialist to join our team. The ideal candidate will be someone who has extensive hands-on experience with troubleshooting and support for the MX Series of products.  This person thrives in a fast-paced, dynamic environment and can manage multiple priorities through excellent communication, determination and resourcefulness.

Primary Responsibilities 

• Support Project Engineers in the execution of MX Product development projects
• Repair/Troubleshooting/Maintenance of Engineering owned MX Products, peripherals and support equipment
• Setup, monitor and support engineering tests as required
• Provisioning of Circuit Card Assemblies primarily for NPI development projects
• Assemble and maintain Engineering Development Stacks as required
• Using advanced product knowledge, support NPI, production and CSG activities by troubleshooting technical problems using advanced methods of diagnosis.
• Attend daily NPI and/or production meetings as required and help manage the engineering action list
• Support Engineering lab management team as required

Required Capabilities 

• Demonstrated high levels of creativity, independence and initiative
• Strong ability to troubleshoot new and existing MX Products
• Strong knowledge of fundamental MX Product functions: Gimbal operation and sensor operation, along with general power, communication and video interfaces
• Strong technical writing skills
• Good understanding of lean and 5S principles, passion for continuous improvement
• Proficient in electronics lab environments
• Comfortable using a variety of lab equipment such as power supplies, oscilloscopes, other measurement equipment and software
• Comfortable in the rework and repair of wire harnesses and circuit cards
• Excellent organization and time management skills
• Meets the requirements of the Controlled Goods Registration Program and is eligible for a Canadian government security clearance

Desired Education and Experiences 

• Diploma in Electronics Engineering Technology or equivalent
• Minimum 8 years demonstrated relevant experience; or equivalent combination of education and experience