Title:  Inventory Analyst (L2)

Service Operations Inventory Analyst (L2)

Reference Number: 28833

Waterdown, Ontario

Primary Responsibilities 

• Assist in the management and coordination of the end to end activities of the repair and upgrade process, to ensure successful completion and return of the customer’s product.
• Communicate to the internal Customer Service team, on a regular basis the status of the service event actions including issues impacting delivery as promised and/or contracted.
• Resolve and escalate issues impacting on time deliveries and revenue recognition
• Participate in the maintenance of a capacity plan and repair schedule for the Service Centers
• Facilitate regular meetings with Service Centers and the internal teams to ensure customer and revenue commitments are being met
• Track and communicate due in Returned Material Authorization (RMA) to the Service Center and Materials team. Pre-stage material and resources to meet customer commitments
• Ensure repair data is complete and accurate in the ERP system
• Update entries into U.S Government IUID registration site
• Report Service Center RTAT overall and Customer experience RTAT
• Track data accuracy and provide feedback to Service Providers and WSC Management Team
• Monitor, validate, and report on data accuracy and support provided
• Identify inventory avoidance/reduction opportunities
• Assist the management of inventory via rework or scrap

Required Capabilities 

• Knowledge of inventory, supply chain, and production control processes
• Strong analytical and query skills to investigate, comprehend and drive resolution of all aspects of material and supply chain issues
• Strong oral and written communication skills
• Ability to learn and grow within a fast paced environment
• Good interpersonal skills
• Ability to prioritize workload and coordinate activities inter-company and amongst multiple departments
• Competent user of Microsoft Office tools with an emphasis on Word & Excel, PowerPoint,
• Team player attitude with a high sense of urgency to respond to time-sensitive issues
• Action oriented/results driven

Desired Education and Experiences 

• Must be eligible to meet requirements for Controlled Goods Program (CGP)
• Minimum three (3) years experience in Customer Administration or Repair Management environment
• University Degree/College Diploma in Business Operations, Supply Chain or related field an asset
• CPIM Certification is an asset
• Knowledge of repair scheduling and capacity planning
• Knowledge of ISO9000/AS9100 standards is an asset
• Experience with Export Controls, ITAR and controlled goods a plus
• Experience in aerospace/military product support an asset