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Job ID:  35436

Title:  Field Service Training Representative 1

Location: 

Waterdown, ON, CA, L9H 0C5

Field Service Training Representative (Level D)

Reference #35436

Waterdown, Ontario

 

 

 

About the Role

The Field Service Representative role is a dynamic, technically demanding position responsible for supporting advanced L3Harris WESCAM electro-optical systems in operational environments. Professionals in this role serve as the primary on-site technical experts, ensuring the reliable installation, operation, maintenance, and repair of sophisticated imaging and surveillance equipment. The position requires a strong blend of technical expertise, adaptability, and problem-solving ability, as systems may be deployed in diverse field conditions and integrated into complex platforms.

 

 

Primary Responsibilities 

Field Service and Technical Support

  • Perform technical repairs to restore system functionality and operational readiness.
  • Serve as a liaison between operational users and engineering/support teams.
  • Support testing, validation, and verification of updated or repaired systems.
  • Respond rapidly to technical issues to minimize system downtime in mission-critical operations.
  • Operate independently in field environments while maintaining high technical and safety standards.
  • Troubleshoot complex system issues in the field, escalating to Engineering or Early Field Failure Analysis (EFFA) teams when required.
  • Provide timely and professional customer support via phone, remote access, and onsite visits.
  • Accurately document repairs, service actions, and technical findings in ERP and support systems.
  • Contribute field experience feedback to improve service processes, training content, and technical documentation.
  • Provide after-hours on-call support on a scheduled basis and respond flexibly to short-notice travel or customer needs.
  • Support any other business priorities as required by Technical Support Management.
  • Assignments may include technical upgrades to customer-owned WESCAM systems and may require working with Systems Engineering.
  • Maintain currency and skills in troubleshooting techniques for WESCAM products, Optics optical subassemblies or systems specialty a strong asset.
  • Interface with WESCAM customers, directly or on the phone, while projecting a positive image of WESCAM that will meet our customers’ highest expectations for service and support of their WESCAM equipment.
  • Flexibility to support customers outside of normal office hours and at short notice to support business needs.
  • Up to approximately 60% travel domestically or international locations

 

 

Required Capabilities 

  • Ability to manage complex projects or processes with general oversight.
  • Excellent communicator within and outside of own function to gain cooperation on operational processes, practices, and procedures. 
  • Strong organizational skills.  Detail oriented; and problem-solving skills.
  • Ability to work both independently and within a Team environment.
  • Technical background (preferably maintenance oriented), in electronics, electro-mechanical, electro-optical and video technology
  • Extensive experience working with integrated systems in an engineering\maintenance capacity
  • Must be able to travel extensively to US, and overseas
  • Excellent customer service, and customer care skills. 
  • Ability to read and interpret Mechanical drawings, Electrical schematics, manuals and procedures.
  • Good IT skills, experienced with Microsoft Office software, and other software tools. 
  • Familiar with ITAR and controlled goods regulations.
  • Ability to obtain and hold the required L3Harris and customer security clearances

 

 

Desired Education and Experiences 

  • Requires proficient knowledge of job area.
  • Skilled troubleshooting experience with electronics, optical, and mechanical systems.  Ability to troubleshoot system faults to the component level and the ability to work with Quality, and Mechanical/Systems Engineering to take corrective action.
  • May have practical knowledge of project management.
  • Bachelor’s Degree and minimum 4 years of prior relevant experience.
    • Graduate Degree and a minimum of 2 years of prior related experience.
    • In lieu of a degree, minimum of 8 years of prior related experience.
  • A professional Trainer’s certificate or equivalent experience is an asset.
  • Familiarity with Government training standards, training related MIL-STDs, and UK-MoD Government specifications is desirable
  • Experience in developing technical training courses
  • Familiarity of E-Learning principles and technologies
  • Multi-lingual is an asset
  • Systems integration experience in an aerospace/ land/ maritime vehicle industry is an asset

 

 

 

 

*This posting is for a current vacancy.  In the province of Ontario, Canada, the salary range for this position will be $72,000-122,000

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