Title:  Service Now, HRSD Citizen Developer

Job Title: Service Now, HRSD Citizen Developer

Job Code: 24727

Job Location:  Remote Opportunity within United States

Job Schedule: 9/80 REG

Job Description:

We are seeing a proactive and skilled HRSD Citizen Developer to enhance our Service Now HRSD (Human Resource Service Delivery) platform.  This role  will partner closely with the ServiceNow platform owner and our managed service provider to drive strategic initiatives, support day-to-day operations, oversee reporting and upload governance standards.  Key responsibilities include developing low-code/no code solutions, managing third- party developer changes, gathering  requirements from HR stakeholders and prioritizing platform enhancements to improve HR service delivery and user experience.
 
Essential Functions:

• Build and configure custom applications, forms, portals and dashboards within the Service Now HRSD platform. 
• Automate HR processes using Flow Designer, Workflow Editor and Business Rules to streamline service delivery.
• Oversee development and maintenance of HR Service Catalog and Knowledge Base.
• Collaborate with HR stakeholders to understand business requirements and process improvement opportunities.
• Translate business needs into technical specifications and user stories.
• Conduct workshops and discovery sessions to capture requirements and design effective solutions.
• Collaborate with third-party development partners to align project priorities and ensure timely delivery of enhancements.
• Communicate business requirements and project milestones clearly to development partners.
• Facilitate regular check-ins with vendors to track deliverables, monitor progress, and maintain alignment with business needs.
• Facilitate user acceptance testing (UAT), regression testing and system integration testing for new configuration and updates with key stakeholders.
• Maintain a backlog of enhancement requests and partner with HR Leaders to prioritize them based on business impact and strategic goals.
• Work with HR leaders to align platform enhancements with key HR initiatives and timelines.
• Communicate platform updates and new features to stakeholders effectively.
• Provide frontline support for HRSD platform users, troubleshooting issues and answering inquries.
• Conduct training sessions and create documentation to promote best practices.
• Ensure data integrity within HRSD by conducting regular audits and validations.
• Build and maintain reports and dashboards to provide insights into HR service metrics.

Minimum Qualifications:

• 3+ years of experience working with Service Now HRSD.
• Completion of ServiceNow Citizen Developer Core Skills Micro-Cerficiation Suite or equivalent low- code development certification required; CIS-HR Certification strongly preferred.
• Bachelor’s Degree in Information Systems, Computer Science, Business, or related field preferred and minimum 6 years of prior relevant experience. Graduate Degree and a minimum of 4 years of prior related experience. In lieu of a degree, minimum of 10 years of prior related experience.

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Preferred Additional Skills:

• Knowledge of HR processes and best practices for HR service delivery.
• Hands on experience working with low-code/no code development tools in Service Now.
• Solid understanding of ServiceNow platform architecture, including how it integrates with other enterprise systems including PeopleSoft HCM, SAP SuccessFactors
• Knowledge of roles and permissions model within Service Now with clear differentiation between developer users and general/business users.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills with the ability to collaborate across teams.

In compliance with pay transparency requirements, the salary range for this role in California, Massachusetts, New Jersey, Washington, and the Greater D.C, Denver, or NYC areas is $82,500 - $153,000. The salary range for this role in Colorado state, Hawaii, Illinois, Maryland, Minnesota, New York state, and Vermont is $71,500 - $132,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.