Title:  Provisioning Technician

Job Title: Provisioning Technician 

Job Code: 35312

Job Location: Remote

Job Schedule: 9/80

Job Description:

Support L3Harris FTI Order Management team as a Provisioning Technician working with telecommunications industry vendors/partners to provide products or services such as access bandwidth required to fulfill program orders. In this role, the applicant must have current knowledge of Telecom industry ordering practices including new installations, changes and disconnection of products. Critical job duties include examining and processing orders, tracking deliveries and performing data organization and entry tasks required to monitor and communicate progress of orders while collaborating with technical teams to solve problems as quickly as possible. As a provisioning specialist, applicant must possess strong time management skills and an understanding of basic software applications.

• Order and coordinate all necessary vendor telecommunication products and services to fulfill FAA order requirements on the FTI network
• Collaborate with Telco engineering and field management personnel to ensure access/transport circuits are delivered in accordance with expected delivery intervals
• Provide and maintain regular circuit status within implementation databases/software tools while communicating with engineering and field management supporting on-time delivery of orders
• Liaison to telecommunication vendor provisioning teams resolving administrative and/or technical issues for active orders
• Write, submit, process and coordinate all provisioning related documents (Telecom Service Orders-TSO/PONs, Supplements, LOA/CFAs, DLRs, CANs and Access Carrier Reports, etc.) to/from all carriers as required
• Provide support as needed to service delivery teams during acceptance testing and turn-up of FTI program services
• Contribute to continued development of new and existing procedures supporting ordering, provisioning and delivery of telecommunications products and services
• Provide data analysis of existing and ordered circuit inventories ensuring data integrity and accuracy
• Ability to obtain a FAA Public Trust Clearance

Qualifications:

• Requires a High School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 2 years of prior related experience.

Preferred Additional Skills:

• Basic domain knowledge and understanding of LEC/CLEC & IXC connectivity and infrastructure
• Expert knowledge of telecommunications carrier ordering systems and processes
• Strong software scripting knowledge to assist with data analysis
• Strong knowledge of all MS Office suites
• Strong data analytical background, identifying patterns, determining root causes
• Strong written and verbal skills, including enhanced capacity for multi-tasking
• Strong organization skills and process oriented

In compliance with pay transparency requirements, the salary range for this role in California, Massachusetts, New Jersey, Washington, and the Greater D.C, Denver, or NYC areas is $57,000 - $106,000. The salary range for this role in Colorado state, Hawaii, Illinois, Maryland, Minnesota, New York state, Cleveland Ohio, and Vermont is $49,500 – $91,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements. 

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