Title:  Associate Manager, Total Rewards

Job Title: Associate Manager, Total Rewards (Remote)

Job Code: 24285

Job Location: Remote Opportunity within United States

Job Schedule: 9/80 Regular Schedule

Job Description:

Reporting to the Director, People Operations, the Associate Manager, PeopleOperations is a team leader that supports cross-functional HR transactions, process efficiency and execution, employee experiences, and interactions with HR at L3Harris Technologies. This individual is responsible for a team of PeopleOperations Senior Associates, driving day-to-day HR operations, employee inquiry management, and knowledge creation and maintenance to support our mission to attract, engage, retain, and develop a talented workforce and enable them to achieve our customer missions and drive improvements for all stakeholders – customers, shareholders and employees.

Essential Functions:

• Lead and inspire a team of PeopleOperations Senior Associates to provide best-in-class HR customer service to employees of L3Harris Technologies, focusing on Talent & Learning.
• Partner with leadership to develop and implement efficiencies to support HR Talent & Learning strategies and align with business goals and drive organizational performance.
• Support administration of talent management and enablement processes, including workforce planning, talent learning and development, performance management, engagement, and talent acquisition as needed.
• Build, develop, and maintain standard operating procedures and documentation to ensure efficient and effective daily operations and training for the L3Harris Technologies PeopleOperations team.
• Act as point of contact for complex inquiry/case escalations by taking the lead on tickets that cannot be answered with existing knowledge base articles or company resources.
• Work directly with subject matter experts in HR and Non-HR COEs to ensure successful resolution of escalated employee inquiries.
• Partner with HR Service Excellence team to suggest, prioritize, and test enhancements to HR ServiceNow including the employee portal, Knowledge Base, catalog items/cases, SLAs and other reporting metrics, and fulfiller dashboards.
• Support processes and development of HR ServiceNow case tools including the employee portal, catalog items/cases, SLAs and other reporting metrics, and fulfiller dashboards.
• Lead or assist with leading PeopleOperations special projects, focusing on continuous improvements and operational efficiencies.

Qualifications:

• Bachelor's Degree and minimum 6 years of prior experience. Graduate Degree and a minimum of 4 years prior experience. In lieu of a degree, minimum of 10 years of prior related experience.
• Five (5) years of HR generalist or specialist experience with a focus on or passion for HR systems, data integrity, HR transactions, and employee/customer experience.

Preferred Additional Skills:

• Two (2+) years of people leadership experience is a plus.
• Experience in project management, change management, and/or continuous improvement.
• Experience in and working knowledge of a case management system, ServiceNow is a plus.
• Experience in and working knowledge of HRIS/HCM system, PeopleSoft is a plus.
• Experience with collaboration and communication tools (Teams, PowerPoint, Excel, etc.)
• Strong communicator that can synthesize multiple sources of information to create clear, succinct responses.
• Proven ability in navigating and handling sensitive/confidential HR/employee interactions and data.

In compliance with pay transparency requirements, the salary range for this role is $71,500 - $132,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.