Title:  Production Support C

Job Title: Production Support C

Job Code: 43507

Job Location: Rochester, NY

Job Schedule: 4/10: Employees work 10 hour days, 4 days a week

Job Description:

This Production Support position is essential to daily manufacturing and stockroom operations at the L3Harris facility. This role is focused on frontline leadership, workload coordination, team support, and driving execution of day-to-day operations. Candidates must be capable of leading by example, promoting safe and respectful work practices, and ensuring operational work is completed accurately, efficiently, and in alignment with established processes.

Primary duties include coordinating and prioritizing daily workload, delegating tasks to team members, following up on work completion, and helping ensure performance metrics are met. This role serves as the first line of leadership and support for team members, helping to maintain flow across the operation while partnering with cross-functional teams, vendors, suppliers, and other departments to resolve issues and keep work moving.

The position requires a strong understanding of operational processes and the ability to monitor workload, performance, and accuracy using systems and tools such as Excel, Oracle, and WMS AWL. Candidates should be comfortable reviewing data, identifying issues, solving problems, and making informed decisions that support production and stockroom goals.

This role also supports team development by coaching employees, reinforcing expectations, and helping correct performance issues through training, communication, and follow-up. This includes partnering with lower-performing team members to improve output, address gaps, and monitor progress over time. Escalation may be required when additional corrective action is needed.

Work is completed under general direction and may include responsibility for larger or moderately complex assignments. Employees in this role receive instruction on new assignments, while routine work is performed with a level of independence and is reviewed by leadership periodically.

The Production Support C role is expected to help ensure day-to-day functions are executed according to best practices, workload is balanced appropriately, and teams are aligned on priorities. Success in this position requires strong communication, sound judgment, leadership presence, accountability, and the ability to work effectively in a fast-paced, team-oriented environment.

Essential Functions:

• Lead daily operations by assigning and delegating work based on business need
• Follow up on assignments to ensure work is completed accurately and on time
• Monitor team workload, output, and performance metrics
• Use Excel, Oracle, and WMS AWL to review data, track performance, and identify operational issues
• Collaborate with vendors, suppliers, and cross-functional teams to ensure workload is accurate and complete
• Serve as a role model for safety, quality, professionalism, and teamwork
• Provide coaching, support, and training to team members to improve performance and maintain expectations
• Address day-to-day operational issues and escalate concerns when needed
• Partner with leadership, managers, and off-shift teams to coordinate priorities and maintain workflow
• Help drive accountability and consistent execution of established processes and best practices

Qualifications:

·       High School Diploma or equivalent with 6 years prior experience, 2 year post-secondary/AA Degree and 2 years prior experience

Preferred Additional Skills:

• Material Handling and Delivery: Experience with physical and administrative tasks related to material handling, safety, quality, and delivery of parts.
• Inventory Management: Accurate inventory maintenance through cycle counts, audits, and part distribution.
• Data Analysis and Decision-Making: Proficiency in viewing, logging, and analyzing data to solve problems and make decisions.
• Communication Skills: Effective liaison between departments to ensure timely and accurate material delivery.
• Adaptability in Fast-Paced Environments: Ability to work efficiently in a fast-paced, cross-functional team environment.
• Attention to Detail: Precise tracking and management of inventory.
• Organizational Skills: Strong ability to organize materials and maintain an orderly stockroom.
• Time Management: Efficiently managing time for timely material delivery and task completion.
• Problem-Solving: Strong skills in resolving inventory discrepancies and logistical issues.
• Knowledge of Environmental Health and Safety.
• Capable of bending, twisting and lifting to 32lbs.

In compliance with pay transparency requirements, the salary range for this role in Colorado state, Hawaii, Illinois, Maryland, Minnesota, New York state, Cleveland Ohio, Vermont and Virginia is $41,500- $76,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.