Job ID: 36301

Title: Network Assurance Manager (Eastern Service Area)

Location:

Richmond, VA, US, 23225 Richmond, VA, US, 23225 Richmond, VA, US, 23225 Jefferson City, MO, US, 65109 Annapolis, MD, US, 21401 Dover, DE, US, 19904 Charleston, WV, US, 25334 Columbus, OH, US, 43081 Lincoln, NE, US, 68521 Saint Paul, MN, US, 55106 Indianapolis, IN, US, 46226 Topeka, KS, US, 66614 Nashville, TN, US, 37203 Atlanta, GA, US, 30324 Des Moines, IA, US, 50315 Augusta, ME, US, 04332 Jackson, MS, US, 39209 Trenton, NJ, US, 08618 Columbia, SC, US, 29210 Bismarck, ND, US, 58501 Washington, DC, US, 20024 Baton Rouge, LA, US, 70816 Frankfort, KY, US, 40601 Springfield, IL, US, 62704 Montpelier, VT, US, 05601 Raleigh, NC, US, 27603 Albany, NY, US, 12203 Hartford, CT, US, 06106 Madison, WI, US, 53716 Tallahassee, FL, US, 32303 Lansing, MI, US, 48911 Pierre, SD, US, 57501 Austin, TX, US, 78704 Harrisburg, PA, US, 17112 Little Rock, AR, US, 72202 Boston, MA, US, 02124 Concord, NH, US, 03301 Oklahoma City, OK, US, 73135 Madison, WI, US, 53716 Harrisburg, PA, US, 17112 Raleigh, NC, US, 27603 Saint Paul, MN, US, 55106 Springfield, IL, US, 62704 Bismarck, ND, US, 58501 Trenton, NJ, US, 08618 Nashville, TN, US, 37203 Washington, DC, US, 20024 Little Rock, AR, US, 72202 Jefferson City, MO, US, 65109 Jackson, MS, US, 39209 Indianapolis, IN, US, 46226 Boston, MA, US, 02124 Frankfort, KY, US, 40601 Des Moines, IA, US, 50315 Montpelier, VT, US, 05601 Albany, NY, US, 12203 Augusta, ME, US, 04332 Annapolis, MD, US, 21401 Lincoln, NE, US, 68521 Topeka, KS, US, 66614 Hartford, CT, US, 06106 Atlanta, GA, US, 30324 Concord, NH, US, 03301 Tallahassee, FL, US, 32303 Pierre, SD, US, 57501 Charleston, WV, US, 25334 Columbia, SC, US, 29210 Columbus, OH, US, 43081 Lansing, MI, US, 48911 Oklahoma City, OK, US, 73135 Baton Rouge, LA, US, 70816 Austin, TX, US, 78704 Dover, DE, US, 19904 Little Rock, AR, US, 72202 Atlanta, GA, US, 30324 Montpelier, VT, US, 05601 Topeka, KS, US, 66614 Charleston, WV, US, 25334 Washington, DC, US, 20024 Baton Rouge, LA, US, 70816 Indianapolis, IN, US, 46226 Oklahoma City, OK, US, 73135 Albany, NY, US, 12203 Lansing, MI, US, 48911 Pierre, SD, US, 57501 Des Moines, IA, US, 50315 Madison, WI, US, 53716 Raleigh, NC, US, 27603 Hartford, CT, US, 06106 Columbus, OH, US, 43081 Frankfort, KY, US, 40601 Jackson, MS, US, 39209 Springfield, IL, US, 62704 Austin, TX, US, 78704 Columbia, SC, US, 29210 Harrisburg, PA, US, 17112 Nashville, TN, US, 37203 Jefferson City, MO, US, 65109 Trenton, NJ, US, 08618 Annapolis, MD, US, 21401 Boston, MA, US, 02124 Dover, DE, US, 19904 Lincoln, NE, US, 68521 Bismarck, ND, US, 58501 Saint Paul, MN, US, 55106 Concord, NH, US, 03301 Tallahassee, FL, US, 32303 Augusta, ME, US, 04332

Job Title: Network Assurance Manager

Job ID: 36301

Job Location: Eastern Service Area

Job Schedule: 5/8

Job Description:

FTI Network Assurance Manager (NAM) is the point of contact for all FTI Operational Services and Provisioning matters for their geographic area of responsibility. They meet regularly with the FAA at a local and regional management level. They coordinate L3Harris’s effort with teammates. They represent L3Harris to the FAA and the FAA to L3Harris. They review procedures, identify problems and resolutions. A willingness to be available for critical service-related problems that require immediate escalation 24x7 is required. Experience in managing large telecommunications implementation projects strongly desired.

Essential Functions:

Meet with the Government and review operations and deployment and service results.
Provide management and direction to the field teams and advise management team.
Proactively review service performance and procedures with the Government on a quarterly basis.
Coordinate and oversee all field activities associated with the operations and as necessary deployment to ensure successful National Airspace sustainment.
Coordinate Contractor efforts both internally and with other companies and organizations. The NAM shall be the single-point-of-contact for FTI service matters for their particular geographic area of responsibility.
Coordinate efforts by the Government and the Contractor to isolate and repair chronic troubles.
Identify problem areas and resolutions.
Visit Government facilities and be responsive to any deployment and/or operational service problems.
Investigate formal complaints, formulate action plans and initiate the plans.
Assess the service being provided and identify potential service conditions that could result in a formal complaint.
Coordinate service provisioning activities, including progress and schedules for new and modified services.
Provide detailed failure analysis reports for specific service outages as necessary.
Ability to obtain a FAA Public Trust Security Clearance

Qualifications:

Bachelor’s Degree and minimum 9 years of prior relevant experience. Graduate Degree and a minimum of 7 years of prior related experience. In lieu of a degree, minimum of 13 years of prior related experience.
Possess and maintain a valid Driver’s License and/or local US State REAL ID equivalent and a satisfactory driving record.

Preferred Additional Skills:

Experience working with Federal Government contracts (FAA is an added plus).
Experience in telecommunications
Experience in program and/or project management skills.
Experience in Telecommunications Provisioning, Maintenance and Customer Service.
Experience with an Inter-exchange Carrier such as AT&T, Lumen, etc. and/or experience working with a Local Exchange Carrier such as AT&T Local, Frontier, Verizon, etc.
Experience managing and leading a field force of technicians for operations, deployment as well as maintenance/customer service.
Strong customer service background (customer service with the FAA is an added plus).
Strong written and oral communication skills also required.

In compliance with pay transparency requirements, the salary range for this role in California, Massachusetts, New Jersey, Washington, and the Greater D.C, Denver, or NYC areas is $105,500 - $196,500. The salary range for this role in Colorado state, Hawaii, Illinois, Maryland, Minnesota, New York state, Cleveland Ohio, and Vermont is $91,500 – $170,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.

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