Title:  IT Customer Services Technician

Job Title: IT Customer Services Technician

Job Location: Ottawa, ON

Job Code: 35046

Job Schedule: Day Shift

Compensation Range: Between $55,500 - 103,500 CDN annually

The IT Customer Services Technician will be responsible for providing onsite technical support for end users, including applications, workstations, printers, mobile devices, collaboration platforms, and conference room technologies. 

Essential Functions: 

• Provide onsite technical support for end users, including applications, workstations, printers, mobile devices, collaboration platforms, and conference room technologies.
• Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues; escalate appropriately to remote infrastructure teams when required.
• Serve as the primary IT representative for the site, maintaining close coordination with enterprise IT teams and third-party vendors.
• Support onboarding/offboarding activities, user account administration, equipment provisioning, and asset lifecycle management.
• Ensure accurate documentation of incidents, service requests, and asset records in ITSM systems in accordance with established SLAs and processes.
• Monitor recurring issues and site trends, recommending improvements to enhance stability, security, and user experience.
• Support implementation of corporate IT initiatives, upgrades, and compliance-related activities at the site level.

Qualifications: 

• Bachelor’s degree or college diploma in IT (or equivalent experience) with 5–8 years of progressive IT support experience.
• Proven ability to operate independently as the primary IT contact for a site.
• Strong experience with Windows enterprise environments, Microsoft 365, Active Directory/Azure AD, and endpoint management tools.
• Working knowledge of basic network troubleshooting and collaboration technologies.
• Experience working within ITSM/SLA-driven environments.
• Strong communication skills and professional presence with end users and site leadership.

Eligibility Criteria:

• Must be eligible for registration with the Controlled Goods Program;
• Must be eligible to obtain and maintain a government of Canada Reliability status and Secret Level 2/NATO Secret security clearance.

L3Harris is proud to be an equal opportunity employer and is committed to treating all of its employees and job applicants with respect and dignity and to maintaining a workplace free from discrimination. Anyone applying for a position will be considered without regard to the following: race, national or ethnic origin, colour, religion, age, nationality, ancestry, ethnicity, gender, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, citizenship status, or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered, or any other characteristic that is protected by applicable human rights legislation. 

L3Harris maintains a drug-free workplace and conducts pre-employment drug and alcohol testing and background checks, in accordance with applicable law. Such results are only accessible and viewed by individuals at L3Harris who have direct responsibility in the hiring process. If you fail to report for a drug and alcohol test, refuse to undergo such test or test positive for the presence of drugs or alcohol, the hiring process may be concluded or your offer of employment may be rescinded, in L3Harris’ sole discretion.

This job is for an existing vacancy