Title:  Device Lab Technician

Job Title: Device Lab Technician

Job Location: Ottawa, ON

Job Code: 38570

Job Schedule: Day Shift

Compensation Range: Between $55,500 - $102,500 CDN annually

Working at Trenchant means working alongside the best security researchers and product engineers from across the security research and intelligence communities. You will be engaged on the most challenging problems in the toughest environments and delivering solutions supporting the cutting edge of cyber security research. We are looking for team members across a range of roles and disciplines demonstrating an eye for security, to serve as key contributors on the Global Engineering team. The candidate must possess first-class System Engineering, Networking, and infosec skills and an eye for organization.

Trenchant is an elite global team of engineers and security researchers charged with building world-class computer security products. Trenchant’s expertise is the by-product of the L3Harris acquisition of two highly-regarded information security businesses – Azimuth Security and Linchpin Labs. United under Trenchant, we are a key component of L3Harris’ Cyber Division. We are a trusted, discrete partner furnishing security products, consultancy, training and integration services to allied security, defense, and law enforcement agencies.

Essential Functions:

• Perform hands-on maintenance and repair of mobile test devices, including battery replacement, component-level disassembly, OS updates, and proactive monitoring of hardware health such as battery degradation.
• Maintain supporting hardware infrastructure, including light maintenance of the Faraday Cage and RF door seal to ensure reliable operation of the test pool.
• Manage Apple Accounts required for device personalisation and readiness of test devices.
• Monitor observability dashboards and infrastructure metrics to identify, troubleshoot, and help prevent emerging test environment issues.
• Respond to user-reported problems with the test infrastructure and carry out level 1 diagnosis and remediation across hardware and software systems.
• Escalate unresolved hardware, software, or infrastructure issues to Engineering Production Services or IT teams as appropriate.
• Support product testing activities on company devices by assisting experienced colleagues with execution of test plans and test operations.
• Maintain accurate inventory records for devices, accessories, batteries, tools, and remotely assigned assets, including labelling and periodic audits.
• Provide asset management support by reporting to Finance, recovering equipment from departing staff, and coordinating secure disposal and e-waste handling.
• Procure and maintain test devices, consumables, and operational tools, while monitoring deployment capacity and working with Business Operations to mitigate hazards and ensure continuity.

Qualifications:

• Demonstrated comfort performing hands-on hardware work, including using a hot air rework station for device disassembly and repair.
• Familiarity with Linux at a command-line level — you do not need to be a systems administrator, but you need to be at ease working in a terminal.
• Strong organisational habits — the inventory and asset management aspects of this role require consistent accuracy.
• Maturity and self-direction — the ability to work without close supervision, maintain standards over time, and take ownership of your responsibilities.

Preferred Additional Skills:

• A background in electronics, mobile device repair, or a related hands-on technical discipline.
• Prior exposure to using CAD tools and 3D printers.
• Prior exposure to asset management, IT support, or inventory systems.
• Prior experience with mobile phone development environments.
• An aptitude for picking up new tools, software, and processes independently.

Eligibility Criteria:

• Must be eligible for registration with the Controlled Goods Program;
• Must be eligible to obtain and maintain a government of Canada Reliability status and Secret Level 2/NATO Secret security clearance;

L3Harris is proud to be an equal opportunity employer and is committed to treating all of its employees and job applicants with respect and dignity and to maintaining a workplace free from discrimination. Anyone applying for a position will be considered without regard to the following: race, national or ethnic origin, colour, religion, age, nationality, ancestry, ethnicity, gender, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, citizenship status, or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered, or any other characteristic that is protected by applicable human rights legislation.

L3Harris maintains a drug-free workplace and conducts pre-employment drug and alcohol testing and background checks, in accordance with applicable law. Such results are only accessible and viewed by individuals at L3Harris who have direct responsibility in the hiring process. If you fail to report for a drug and alcohol test, refuse to undergo such test or test positive for the presence of drugs or alcohol, the hiring process may be concluded or your offer of employment may be rescinded, in L3Harris’ sole discretion.

This job is for an existing vacancy