Title:  Field Technician D

Job Title: Field Technician

Job Code: 19655

Job Location: Greater Toronto, Canada

Job Schedule: 5/7.5

Job Description:

L3Harris Public Safety & Professional Communications has an availability for an Field Technician to join our team in the Greater Toronto area - This position will be the primary field technician for City of Brantford, London, Greater Sudbury, Peterborough and RM of Durham ON customers, including 700-800MHz radio, servers, routers, firewalls, microwave, and dispatch console, reporting to the Mississauga Service Center and Canadian headquarters office.

We are seeking a highly developed support individual contributor with a P25 Radio technician skillset with strong network and server experience who can work independently and take initiative. This role requires the ability to mentor junior team members, provide technical guidance, and recommend solutions for complex issues. The ideal candidate will utilize their knowledge and judgment to perform tasks autonomously and resolve challenges efficiently.

Essential Functions:

• Responsibilities include troubleshooting, maintaining, and optimizing radio communication systems, networks, and servers while ensuring operational goals are met
• Provide fault diagnosis, repair, restoration, technical support and optimization of complex communication systems infrastructure and performance optimization of RF and Broadband architecture (analog, advanced digital P25 and data infrastructure)
• Broad understanding of technical installation processes, repair, configuration and preventative maintenance of telecommunications equipment and network infrastructure
• Knowledge of key quality service indicators on microwave and transmission equipment, optical fiber, TCP/IP
• Experience in test and troubleshooting RF TX & RX modules, including testing and RF performance, validation and testing of new and RMA units
• Use and understanding of electronic test equipment used for troubleshooting, diagnostics and preventative maintenance of LMR radio systems; communications analyzers (service monitors) spectrum analyzers, volt meters, T1 testers
• Travel within service region  >75%, Travel outside of service region 25-50%
• On-Call (after hours/weekend/holiday)
• Valid Canadian Drivers’ License

Qualifications:

• Active municipal and National Police Service(s) clearances
• High School Diploma or equivalent and a minimum of 8 years of prior relevant experience or 2 years post-Secondary/associate degree with a minimum of 4 years of prior related experience

Preferred Additional Skills:

• Communicate effectively with internal teams, external stakeholders, and other departments; explaining and interpreting technical information to achieve solutions and agreements
• Server OS: Windows Server 2011/2008/2008R2/2012, UNIX/Linux
• Client OS: Windows 11/10/XP/Vista/7/8/8.1
• OS Imaging and Deployment: SCCM 2007/2012, MDT, WDS, USMT, Ghost, Acronis
• Virtualization: VMware – Workstation, ESXi, vSphere, vCenter Server, Microsoft –Hyper-V
• Databases: MS SQL Server 2005/2008/2008R2/2012
• Networking: TCP/IP, DHCP, DNS, LAN, WAN, FTP, SFTP, Configuring Cisco Switches/Routers
• Enterprise Anti-Virus: MS Endpoint Protection, Trend Micro, McAfee
• Hardware: Notebooks, Desktop Computers, Wintel Servers (Dell, IBM)