Title:  Sr. Specialist, Global Trade

Job Title: Sr. Specialist, Customer Relationship Management

Job Code: 28285

Job Location: Melbourne, FL 

Job Schedule: 9/80: Employees work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday off

Job Description:

We are seeking a highly skilled and detail-oriented IT Business Analyst, Global Trade to join our dynamic team. The successful candidate will play a critical role in analyzing, designing, and implementing IT solutions that support global trade operations. This position requires a strong understanding of global trade processes, IT systems, and the ability to collaborate with cross-functional teams to ensure the successful delivery of technology solutions that align with business objectives.

Essential Functions:

• Collaborate with global trade teams, IT teams, and external partners to gather and document business requirements.
• Analyze current processes and systems to identify gaps and opportunities for improvement.
• Translate business needs into functional and technical specifications.
• Design IT solutions to support global trade operations, including customs compliance, import/export processes, and trade finance.
• Ensure solutions align with business goals, regulatory requirements, and industry best practices.
• Assist in the planning, execution, and delivery of IT projects related to global trade.
• Work closely with project managers to ensure projects are delivered on time, within scope, and within budget.
• Act as a liaison between business stakeholders and technical teams to ensure clear communication and alignment.
• Facilitate workshops, meetings, and discussions to gather input and validate solutions.
• Ensure IT solutions comply with international trade regulations and standards.
• Identify potential risks and work with teams to develop mitigation strategies.
• Develop and execute test plans to ensure IT solutions meet business requirements and quality standards.
• Support user acceptance testing (UAT) and resolve issues as needed.
• Identify opportunities for process optimization and automation to enhance efficiency and effectiveness.
• Stay updated on industry trends and emerging technologies to recommend innovative solutions.
• Create detailed documentation, including business requirements, process flows, and user guides.
• Provide regular updates to stakeholders and senior management on project status, risks, and issues.

Qualifications:

• Bachelor’s Degree and minimum 6 years of prior relevant experience. Graduate Degree and a minimum of 4 years of prior related experience. In lieu of a degree, minimum of 10 years of prior related experience.
• Minimum 5–7 years of experience in Business Analyst, preferably in global trade or supply chain operations.

Preferred Additional Skills:

• Experience working with ERP systems and global trade management software.
• Proficiency in business analysis tools and methodologies.
• Familiarity with global trade systems such as Descartes OCR EASE or similar platforms.
• Knowledge of data analysis, reporting tools, and process modeling.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills, with the ability to translate technical concepts into business terms.
• Proven ability to work collaboratively with cross-functional teams and stakeholders.
• Understanding of international trade regulations, customs compliance, and import/export processes.
• PMP, CBAP, ITIL, or other relevant certifications are a plus.
• Familiarity with trade finance, supply chain operations, and logistics processes.
• Experience with data integration, APIs, and system interfaces.
• Knowledge of automation tools and technologies.

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