Title:  Senior Supervisor, Network Control - Melbourne, FL

Job Title: FTI TDM Supervisor

Job Code: 26027

Job Location: Melbourne, FL

Job Description:

L3Harris is looking for a NOCC Supervisor who will support a large nationwide customer. This individual will be a key member of the Network Operations Control Center (NOCC), and they will closely support the geographically dispersed network and team located throughout North America.  The NOCC Supervisor will be responsible for managing a 24 x 7 x 365 NOCC providing network managed services to the FAA.  This position provides direct leadership, management, and direction to a team of Network Control Technicians and Specialists. 

Job Description:

• Supervision and oversight on a team of NOCC Operators with responsibility to ensure service restoration efforts comply with program Service Level Agreement (SLA) Service Availability, and Mean Time to Restore (MTTR) objectives.
• Escalating and communicating at a high level with customers and varying levels of program management.
• Serves as the lead on major network outage restoration efforts.
• Develop and report on metrics for the performance of the NOCC and individual NOCC employees.
• This position is part of an onsite 24x7x365 NOCC environment with mandatory shift rotations as required by business needs. Workday schedule flexibility is required. This position is not eligible for remote work due to secure network access requirements.
• This position also requires the candidate to perform Group Lead (GL) duties managing a team of 5 or more individuals. GL duties include employee performance management, career growth, Information sharing, conducting team meetings and individual 1 on 1s, and being available and approachable to direct reports.

Qualifications:

• Bachelor’s Degree and minimum 4 years of prior relevant experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior related experience.
• 4 years’ experience working in a fast paced, 24x7 Network Operations Center environment.
• 4 years’ experience with FAA TDM service types, service classes and corresponding SLA requirements.

Preferred Additional Skills:

• Knowledge and understanding of the FAA’s National Airspace System, telecommunications technologies implemented in the FTI network along with operations and maintenance policies and procedures.
• Demonstrated communication and interpersonal skills.
• Comfortable in face-to-face customer engagements and high-pressure situations.