Title:  Senior Supervisor, Network Control - Melbourne, FL

Job Title: Data Comm Supervisor

Job Code: 23720

Job Location: Melbourne, FL

Job Description: 

L3Harris is looking for a MFN-2 Network Operation Control Center (NOCC) Supervisor who will support a large statewide customer. This individual will be a key member of the Network Operations Control Center (NOCC), and they will closely support the geographically dispersed network and team located throughout Florida.  The NOCC Supervisor will be responsible for managing a 24 x 7 x 365 Network Operation center providing network managed services to the customer.  This position provides direct leadership, management, and direction to a team of Network Control Technicians and Specialists.

Job Description:

• Supervise and oversight of a team of NOCC Operators with responsibility to ensure service restoration efforts comply with program Service Level Agreement (SLA) Service Availability, and Mean Time to Restore (MTTR) objectives.
• Escalate and communicate at a high level with customers and various levels of program management.
• Serves as the lead on major network outage restoration efforts.
• Develop and report on metrics for the performance of the NOCC and individual NOCC employees.
• Develop and maintain processes and training for specialized monitoring tools/systems.
• Create quarterly staff schedules Approving timecards and other time keeping functions.
• This position is part of a 24x7 network control environment.  Shift, on call, and workday flexibility is required.
• This position also requires the candidate to perform Frontline Management, Group Lead (GL), duties managing a team of 5 or more individuals. GL duties include employee performance management and Career Growth in addition to normal program duties.

Qualifications:

• Bachelor’s Degree and minimum 4 years of prior relevant experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior related experience.
• Experience working:
  • Fast paced, 24x7 Network Operations Center environment.
  • Leadership or supervisory role.
  • Performing technical network troubleshooting.
  • Working with routing and switching concepts.

Additional Knowledge, Skills, and Abilities considered:

• Knowledge and understanding of telecommunications technologies as well as operations, maintenance policies and procedures.
• Demonstrated communication and interpersonal skills.
• Demonstrated ability to handle face-to-face customer engagements and high-pressure situations.
• Familiarity with the State of Florida agencies.
• Experience with Remedy Ticketing Systems and Spectrum network monitoring system.
• CCNA Certification
• ITIL Certification