Title:  Senior ServiceNow Developer/Engineer

Job Title: Senior ServiceNow Developer/Engineer

Job Code: 40213

Job Location: Melbourne, FL

Job Schedule: 9/80: Employees work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday off

Job Description: 

The Senior ServiceNow Developer is responsible for interpreting business and technical requirements into scalable ServiceNow solutions. This person owns the detailed design of platform configurations and integrations across multiple modules, ensuring adherence to ServiceNow and enterprise architectural standards. The candidate partners with stakeholders, process owners, the software development team, and system administrators to deliver platform-aligned, secure solutions.

Essential Functions:

• Analyze business processes and translate requirements into effective, scalable ServiceNow solutions.
• Lead fit-gap assessments to determine when to use out-of-box capabilities vs. custom development.
• Define technical solution designs, data models, and configuration standards in alignment with platform architecture.
• Collaborate with ServiceNow Developers to validate that build activities meet design intent and performance expectations.
• Guide module configuration, workflow design, integration planning, and data migration efforts.
• Serve as a key liaison between the ServiceNow Platform Team, Security, and the Software Development organization to ensure architectural consistency.
• Support end-to-end delivery lifecycle including backlog refinement, sprint planning, user story creation, testing, and deployment preparation.
• Participate in CAB and release readiness reviews.
• Maintain technical documentation, design diagrams, and architectural decision records.
• Mentor other ServiceNow professionals; promote adherence to best practices and security guidelines.
• Ability to obtain a Public Trust Clearance.

Qualifications:

• Bachelor’s Degree and minimum 6 years of prior relevant experience. Graduate Degree and a minimum of 4 years of prior related experience. In lieu of a degree, minimum of 10 years of prior related experience.

Preferred Additional Skills:

• 5+ years of ServiceNow experience with multiple implementations and module exposure.
• Deep understanding of the ServiceNow platform, data model, and core architecture.
• Ability to design and communicate complex technical solutions to both technical and non-technical audiences.
• Familiarity with scripting and ServiceNow development concepts (able to assess feasibility and review code).
• Experience with integrations, automation, and CMDB/data relationships.
• Strong collaboration skills — effectively partners with business, security, and software teams.

• Demonstrated ability to lead solution workshops and influence design decisions.
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS) in multiple modules (ITSM, ITOM, ITAM, or SecOps)
• ServiceNow Certified Application Developer (CAD)
• Additional ServiceNow Advanced Certifications (e.g., Architect, Discovery, IntegrationHub)

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