Title:  Senior Associate, Network Control

Job Title: Senior Associate, Network Control

Job Code: 38968

Job Location: Melbourne, FL

Job Schedule: 4/10: Employees work 10 hour days, 4 days a week

Job Description:

Looking for Senior Associate, Network Control to join our team in Melbourne, FL. This position is part of an onsite 24x7x365 NOCC environment where working rotating shifts is an essential function of the position as required by business needs. Workday schedule flexibility is required. This position is not eligible for remote work due to secure network access requirements. 

Essential Functions:

• Provide technical support for a large nationwide network which includes monitoring, analyzing, and troubleshooting network problems within Network Operations Control Center (NOCC) utilizing network management and monitoring tools.
• Monitor the alarm conditions on the network to proactively identify and minimize disruption and impact to the FAA network and perform root cause analysis to determine a plan of action for restoring customer services.
• Employ test methods to analyze channelized/unchanneled T1, T3, utilizing DACs equipment, Ethernet, IP, Frame Relay, ATM, WAN, LAN, SONET, and TDM.
• Assist Local Exchange Carriers (LEC), ILECs, and IXCs to resolve WAN problems, and assist onsite field technicians remotely to resolve local issues.
• Periodically support short-term emergency evacuation to local or remote backup facilities.

Qualifications:

• Bachelor’s Degree and a minimum of 2 years of prior related experience. Graduate Degree or equivalent with 0 to 2 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience.
• Active Public Trust Clearance.

Preferred Additional Skills:

• Minimum of (2) Years of Telecommunications Network Troubleshooting experience.
• Experience with Layer 1 Troubleshooting
• Experience with call center phone systems and working with geographically dispersed teams.
• Experience in Physical layer and routed technologies experience.
• Experience with Network Management systems and tools.

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