Title:  Provisioning Technician D

Job Title: Provisioning Technician D

Job Code:  31270

Job Location: Melbourne, FL

Job Description:

Support L3Harris FTI Order Management team as a provisioning specialist working with telecommunications industry vendors/partners to provide products or services such as access bandwidth required to fulfill program orders. In this role, the applicant must have current knowledge of Telecom industry ordering practices including new installations, changes and disconnection of products. Critical job duties include examining and processing orders, tracking deliveries and performing data organization and entry tasks required to monitor and communicate progress of orders while collaborating with technical teams to solve problems as quickly as possible. As a provisioning specialist, applicant must possess strong time management skills and an understanding of basic software applications.

Essential Functions: 

• Order and coordinate all necessary vendor telecommunication products and services to fulfill FAA order requirements on the FTI network
• Collaborate with Telco engineering and field management personnel to ensure access/transport circuits are delivered in accordance with expected delivery intervals
• Provide and maintain regular circuit status within implementation databases/software tools while communicating with engineering and field management supporting on-time delivery of orders
• Liaison to telecommunication vendor provisioning teams resolving administrative and/or technical issues for active orders
• Write, submit, process and coordinate all provisioning related documents (Telecom Service Orders-TSO/PONs, Supplements, LOA/CFAs, DLRs, CANs and Access Carrier Reports, etc.) to/from all carriers as required
• Provide support as needed to service delivery teams during acceptance testing and turn-up of FTI program services
• Contribute to continued development of new and existing procedures supporting ordering, provisioning and delivery of telecommunications products and services
• Provide data analysis of existing and ordered circuit inventories ensuring data integrity and accuracy

Qualifications:

• Requires a High School Diploma or equivalent and a minimum of 8 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 4 years of prior related experience.
• Basic domain knowledge and understanding of LEC/CLEC & IXC connectivity and infrastructure
• Knowledge of telecommunications carrier ordering systems and processes
• Software scripting knowledge to assist with data analysis
• Knowledge of all MS Office suites
• Data analytical background, identifying patterns, determining root causes
  
  

Preferred Additional Skills:

• Strong written and verbal skills, including enhanced capacity for multi-tasking
• Strong organization skills and process oriented
• Ability to obtain a security clearance
• Strong skill set with Microsoft Office software applications

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