Title:  Network Control Technician C - Melbourne, FL

Job Title: Operations Maintenance Coordinator

Job Code: 25154

Job Location: Melbourne, FL

Job Description:

Operations Maintenance Coordinator

• Provide change management coordination and scheduling support for large private communications network. 
• Serves as the focal point for all planned maintenance activities.
• Conducts risk assessment and analyzes customer service impacts for corrective maintenance activities and for implementation related moves, adds and changes to critical circuits and network elements.
• Position requires strong attention to detail and adherence to policies and procedures.
• Interacts directly with internal and external customers to schedule planned maintenance events.
• Utilize complex tools and reports to accurately assess service impacts for planned maintenance events.

Qualifications:

• Requires a High School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 2 years of prior related experience.
• Experience with Network Management Systems and tools.
• Experience with SQL data base and MS Excel.

Preferred Additional Skills:

• Previous call center experience.
• Prior experience required in maintaining high service levels in a demanding customer support services environment. 
• Project management experience.         
• Ability to work flexible shifts or schedules.