Title:  Network Control Technician C

Job Title:  Network Control Technician C

      Job Code: 31996

      Job Location: Melbourne, FL

       Job Description:

Network Control Technician C for the Operations Maintenance Coordinator

• Provide change management coordination and scheduling support for large private communications network. 

• Serves as the focal point for all planned maintenance activities.

• Conducts risk assessment and analyzes customer service impacts for corrective maintenance activities and for implementation related moves, adds and changes to critical circuits and network elements.

• Position requires strong attention to detail and adherence to policies and procedures.

• Interacts directly with internal and external customers to schedule planned maintenance events.

• Utilize complex tools and reports to accurately assess service impacts for planned maintenance events.

Qualifications: 

• High school degree plus 4 years related experience required; prefer two-year degree in computer-related field or equivalent.

• Experience with Network Management Systems and tools.

• Experience with SQL database and MS Excel.


Preferred Additional Skills:

• Previous call center experience.
• Prior experience required in maintaining high service levels in a demanding custome rsupport services environment.
• Project management experience.
• Ability to work flexible shifts or schedules.