Title:  Field Dispatcher

Job Title: Field Dispatcher

Job Code: 36273

Job Location: Remote       

Job Schedule: 5/8: Employees work 8 hours per day, 5 days a week

Job Description:

Customer Service Dispatch Agents are responsible for handling inbound and outbound calls, email, and an incident management queue in a call center environment. Using the tools and procedures provided, you will be responsible for finding the closest technician to a site in need, checking their availability, and working out the logistics to get them on the road within the allotted timeframe while following standard procedures.

The ideal candidate will have excellent communication and customer service skills, be detail oriented and remain calm during urgent and sometimes stressful situations. This position requires flexibility as being on-call is required at times.

Essential Functions:

• Using excellent customer service skills, the ideal candidate will clearly and effectively share information via oral and written communication.
• Follow standard procedures and prioritize tasks according to urgency and importance.
• Work in a fast paced, team environment and adapt quickly to new procedures and changing situations.
• Support Disaster Recovery Plan, if initiated. Support Field Services in an on-call capacity as needed. 
• Strong attention to detail and adherence to policies and procedures.
• Log detailed notes regarding communications between responsible parties.
• Maintain all incidents for the Field Technicians. This includes submitting new incidents, updating existing incidents, and helping technicians resolve incidents.
• Track metrics and seek operational improvements.
• Ability to obtain and maintain a Public Trust.

Qualifications:

• High School Diploma or equivalent with 0 to 3 years of prior related experience.

Preferred Additional Skills:

• AA-AS Degree desired
• Experience with Office Applications (Outlook, Excel)
• Experience with Remedy Incident Management System (or equivalent)

In compliance with pay transparency requirements, the salary range for this remote role is $18.26/hr - $33.65/hr. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.

#Li-DK2