Title:  Associate, Network Control (Melbourne, FL)

Analyze and troubleshoot network problems within an operations center utilizing network management and monitoring tools 

Monitor the alarm conditions on the network to proactively identify and minimize disruption and impact to the network 

Perform root cause analysis to determine a plan of action for restoring customer’s services 

Operate across a myriad of internal L3Harris teammates and external telecommunication partners to follow-through with operational processes and improve restoration times 

Facilitate coordination with our User Community, the L3Harris Corporation Field Services Group, and telecommunication partners for both Break/Fix actions, as well as Change Management activities 

Document Trouble Tickets and Change Requests of all related activities 

Implement technical solutions to mitigate outages or performance issues 

Bachelor’s degree in Telecommunications Engineering, Networking, Information Technology or related field
  

Experience with call center phone systems and ability to work in a fast-paced environment 

Prior experience required in maintaining high service levels in a demanding customer support services environment 

Cisco certifications such as CCENT, CCNA, or CCNP  

ITIL v3 certification