Title:  Associate, Identity Lifecycle Management (Melbourne, FL)

Job Title: Associate, Identity Lifecycle Management

Job Code: 34249

Job Location: Melbourne, FL

Schedule: 9/80

Responsible for employee and non-employee account lifecycle management across L3Harris corporate network. Account lifecycle management includes onboarding and offboarding employees and non-employees, conversion between employee and non-employee and transfers of employees and non-employees between various business entities. This position requires routine professional interaction with Human Resources, hiring managers, employees, non-employees, and various IT Shared Services personnel. L3Harris account lifecycle management covers approximately 52,000 employees and non-employees globally.

Job Duties:

• Responsible for employee and non-employee onboarding and offboarding.
• Responsible for conversions between employee and non-employee.
• Responsible for transfers of employees and non-employees between business entities.
• Privileged and shadow (secondary) account terminations in conjunction with employee and non-employee terminations
• Analyze, troubleshoot, and resolve identity issues.
• Projects as required to assist other IT teams with the implementation of new, acquired or upgraded systems.
• Operate in a high transaction processing environment and meet defined SLAs.
• Record activity and approvals in the ticketing system which is Service Now.

Qualifications:

• To be eligible, applicants must be pursuing a Bachelor’s Degree in in information systems or an equivalent IT related degree with 0-1 years prior relevant experience or have completed their Bachelor’s degree within the last 12 months, regardless of age.  

Preferred Additional Skills:

• Must be able to obtain a security clearance.
• Strong problem solving and troubleshooting skills.
• Ability to work in a fast-paced environment, adapting quickly to changing Situations.
• Able to work independently.
• Commitment to maintaining the highest standards of customer service.
• Commitment to quality and accuracy in all areas of responsibility.
• Willing to keep data and information strictly confidential.
• Good oral and written communication skills.
• Experience in one or more of the following support areas is beneficial:
  • Managing user accounts and groups in Active Directory
  • Using a Service Desk ticketing system and preferably Service Now
• Experience with ITIL and/or ISO2000 a plus.
• MCSE, MCP, Security+ or any additional related IT certificates are beneficial.