Title:  Lead, Systems Engineer

Job Title: Lead, Systems Engineer 

Job Code: 23015

Job Location: Lynchburg, VA 

Job Schedule: 9/80 Employees work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday off 

Job Description:

Responsible for providing second or third tier equivalent engineering support and analysis to field engineers, technicians, customers and users of L3Harris PSPC Communication Systems.  Responds to situations where first-line product support has failed to isolate or resolve problems in malfunctioning hardware or software.

Essential Functions:

• Diagnoses, troubleshoots, repairs and debugs complex electro/mechanical equipment, computer systems and/or software over the phone, email or on site.
• Reports design, reliability and maintenance problems to Fielded Products Engineering, recommending solutions to resolve reported problems.
• Acts as primary liaison with other business functions for escalation and communication of serious technical and business issues affecting customer satisfaction or product quality.
• Maintain an in-depth knowledge of L3Harris mission critical VIDA Infrastructure Communications and Portable/Mobile Radios used to support first responders and military personnel on evolving LTE/Satellite/LMR and Hybrid Communications Architectures.
• Contributes to development and evolution of new concepts, techniques and strategies with an eye towards e3 (six-sigma) improvements in quality, accuracy, effectiveness and efficiency
• Ability to travel - Approximately 60% domestic travel anticipated.
• Potential for obtaining Secret/Top Secret Clearance.

Qualifications:

• Bachelor’s Degree and minimum 9 years of prior relevant systems engineering experience. Graduate Degree and a minimum of 7 years of prior related systems engineering experience. In lieu of a degree, minimum of 13 years of prior related systems engineering experience.

Preferred Additional Skills:

• Ability to serve as consultant and special internal / external spokesperson for the organization on major technical and customer support matters.
• Experience in Land Mobile Radio, Project management skills, Knowledge of database reporting tools.
• Familiarity with Public Safety organization operations.
• Microsoft/Cisco Certifications.
• Experience in two-way radio systems, MS Windows Server 2012, UNIX, LAN/WAN design, , microwave systems, and wireless data systems.
• Excellent communications and team building skills.
• Ability to work as a member of the Escalation System Engineering team.
• Understand the overall technical L3Harris P25 system architecture and how each feature is implemented.