Title:  Manufacturing Technician C

Job Title: Manufacturing Technician-C

Job Code: 35068

Job Location: On-Site Londonderry, NH

Job Schedule: 1st Shift – Mon-Thurs 4/10

Job Summary

The Manufacturing Technician C is a senior individual contributor responsible for diagnosing, troubleshooting, and resolving complex manufacturing and rework issues across production operations. This role operates with limited supervision, executes work across multiple related work instructions, and serves as a technical resource to Manufacturing, Quality, and Engineering teams. The Technician C identifies failure trends, supports process improvement initiatives, and mentors lower-level technicians while ensuring compliance with quality and documentation requirements.

Essential Functions

• Diagnose, troubleshoot, and perform complex rework on parts, components, subassemblies, and final assemblies in accordance with released work instructions, drawings, and specifications.
• Execute work across multiple related and referenced work instructions (assembly, test, and rework), ensuring proper sequencing, compliance, and documentation.
• Evaluate suspected failures in accordance with quality procedures and determine appropriate disposition paths.
• Interpret work instruction intent and identify gaps, ambiguities, or inefficiencies; escalate findings to Manufacturing Engineering or Quality as appropriate.
• Determine when units require escalation to Quality, rework cells, or dispositioned operations, and ensure proper routing and documentation.
• Identify potential part nonconformances and escalate issues to Quality Engineering and Supplier Quality Engineering.
• Perform data collection, analysis, and documentation to support troubleshooting, rework decisions, and corrective actions.
• Identify failure trends, recurring defects, and process weaknesses; initiate and submit process improvement or PIM tickets as required.
• Recommend process, fixture, tooling, or work instruction improvements to enhance quality, efficiency, and repeatability.
• Serve as a technical resource and mentor to lower-level technicians, providing guidance and clarification of pass/fail criteria.
• Collaborate with Manufacturing Engineering, Quality Engineering, Supplier Quality, and Production leadership to resolve issues and support continuous improvement efforts.
• Participate in meetings, task teams, and cross-functional reviews related to manufacturing performance, quality issues, and process improvements.
• Maintain compliance with all quality system requirements, including documentation integrity, training requirements, and controlled production conditions.
• Perform other duties as assigned, consistent with the scope and level of the role.
• Perform all work in compliance with applicable quality system requirements, work instructions, and documented procedures.
• Maintain accurate and complete documentation to support product traceability, training compliance, and audit readiness.
• Adhere to controlled production conditions and escalation requirements to ensure product quality and customer satisfaction.

Required Qualifications

• Requires fully proficient job knowledge/skills. Requires a High School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 2 years of prior related experience. 

Preferred Qualifications

• Experience performing complex rework and failure analysis in a manufacturing or production environment.
• Experience identifying failure trends, recurring defects, or process gaps and supporting corrective or preventive actions.
• Ability to interface effectively with Manufacturing Engineering, Quality Engineering, and Supplier Quality.
• Experience recommending process, fixture, tooling, or work instruction improvements.
• Ability to serve as a technical resource or mentor to lower-level technicians.
• Familiarity with ISO 9001 / AS9100 or similar regulated manufacturing environments
• Ability to read and interpret engineering drawings, specifications, and test requirements.
• Demonstrated ability to independently diagnose and troubleshoot manufacturing and rework issues involving parts, components, subassemblies, and final assemblies.
• Experience working across multiple related work instructions, drawings, specifications, and quality requirements.
• Proven ability to interpret work instructions and specifications and apply judgment within established processes.
• Working knowledge of quality systems, including nonconformance identification, escalation, and documentation requirements.
• Ability to document findings, actions taken, and results in manufacturing or quality systems.
• Ability to work with limited supervision and manage priorities across multiple work cells or tasks