Title:  (DoD SkillBridge), Field Service Technician

Job Title: Field Service Technician

Job Code: 31498

Job Location: Fort Walton Beach, FL (Hurlburt Field AFB)

Job Schedule: 9/80 

L3Harris’ DoD SkillBridge is connecting transitioning service members to career training opportunities within our organization. We will provide service members with valuable civilian work experience through industry specific training, certifications and on the job experience during their DoD SkillBridge internship to help them ready themselves for their next mission.

L3Harris aims to attract and retain veteran talent and to help bridge the gap between their military service and civilian careers within our organization. L3Harris is eager to share our knowledge and experience with our service members. This internship is an opportunity for the service member to gain a full understanding of the job position outlined below.

TO BE ELIGIBLE FOR DOD SKILLBRIDGE JOB OPPORTUNITES YOU MUST BE AN ACTIVE MEMBER OF THE U.S. MILITARY WITH 180 DAYS OF SERVICE OR FEWER REMAINING PRIOR TO YOUR DATE OF SEPARATION AND HAVE AT LEAST 180 CONTINUOUS DAYS OF ACTIVE SERVICE. 

Job Description:

The Field Service department is looking for a highly motivated and talented Technician to provide quality service and repair of complex MX-20/25 airborne surveillance turrets. The FSR will provide full-time technical support and interface with a dedicated strategic customer.  This field support will occur directly onsite with this customer at their facility at Hurlburt AFB, Florida.  FSR must always project a positive image of our department and company that will meet our customer's highest expectations for service and support of their L3Harris Technologies equipment.

This position requires a self-motivated, creative, forward-thinking, and energetic individual. Excellent communication, relationship building, and problem-solving skills are a must. The ability to interface well with demanding customers as well as co-workers is critical. The best MX-Series field technicians are strong team players and customer focused. FSR must work well independently and can be relied upon to make difficult decisions that will affect the performance and availability of mission critical systems.

Essential Functions:

• The most important performance objective for this department is to Repair, Test and Maintain Wescam MX-20/25 sensor systems in accordance with pre-established processes, while adhering to customer deadlines. A successful MX Field Technician understands the gimbal system, understands how all components work together including peripheral interfaces, and able to effectively troubleshoot, repair and test a failed system.
• Objective is to become proficient in troubleshooting, repair, and servicing of Wescam MX-20/25 systems within 90 days.
• Knowledge and application of troubleshooting electronics and mechanical systems, customer service skills and being a part of a motivated and diverse team.
• Be part of a motivated extended team that supports various U.S. Homeland Security, Law Enforcement, and DOD Military customers by repairing mission critical Wescam sensor systems.
• May be a resource to other employees in areas of expertise. Assignments are moderately difficult requiring some judgment.
• Being creative, open-minded and a good listener.
• Work may be structured within identified boundaries and procedures. Follows established processes to complete tasks. Identifies problems and issues in straightforward situations.
• Complete all necessary service and repair documentation as well as technical trip reports.
• Provide Wescam Training to customers on MX-20/25 operations and operator-level maintenance procedures.

Qualifications:

• Requires a High School Diploma or equivalent and a minimum of 4 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 3 years of prior related experience.
• 2+ years’ experience as an electro-mechanical technician on products that are similar in complexity, a successful track record of career growth over time and prior experience servicing systems in the field and in the factory.
• 2 years’ experience with electronic and mechanical test equipment is required.
• 2 years’ experience troubleshooting and repairing problems related to product aircraft integration, electronics and mechanical systems, down to the line replaceable unit level and work with Quality & Manufacturing Engineering to take corrective actions.
• Normal work shift is 9/80 schedule (40 hours/week). Must be available to provide occasional off hour or weekend tasks in support of the customer requirements, as needed.
• Must be a U.S. Citizen.

Preferred Additional Skills:

• Active DoD Secret clearance or higher is preferred.
• Special Operations, AFSOC, DOD, Airborne Law Enforcement or other similar experience is desired.
• 4 years’ experience with MS Office applications including Word and Excel is required as well as with specialized software test programs.
• 4 years’ experience communicating clearly (written and verbal) with technical and non-technical customers (internal/external).
• Direct experience with systems integration, software, optical, and electro-mechanical systems is preferred. Previous work experience with aircraft, tower, or aerostat-based MX-20/25 sensor systems is highly desired.
• Familiarity with government contracting is preferred but not required.
• Previous experience communicating with contacts, within and outside the department, on matters that involve obtaining or providing information requiring explanation or interpretation to reach an understanding/agreement.
• Previous success working under limited supervision or autonomously.
• Previous experience successfully prioritizing and managing multiple projects at one time. This would include proven, acute attention to detail & excellent organizational skills.