Title:  Specialist, Tech Support Engineer - Herndon, VA

Job Title: Specialist, Tech Support Engineer

Job Code: 25330

Job Location: Herndon, VA

Job Description:

This position supports the Operations and Maintenance (O&M) group’s Tier 2 team, which facilitates the daily operations of the Surveillance Broadcast Services System (SBSS), the world’s largest air traffic management system consisting of control stations, radio stations, service delivery points, and supporting networks. Monitors and manages the performance of the individual system elements and its related services. Integrates with NOC operations support system troubleshooting. Review and evaluation of all system maintenance requests. Analyzes impact of outages and initiates response. Reviews all system notifications and addresses as necessary. Exchanges status information with O&M Director and  Manager. Tracks and documents persistent system problems. Conducts minor trouble analyses. Assists in identification and resolution of major system problems.

 Job Description:

• Investigates and resolves trouble tickets that are escalated to Tier II from the NOC. Escalates to Tier III as necessary.
• Determines the criticality of all open “Field Actions” and prioritizes and schedules field technicians for preventive and corrective maintenances at radio sites and Service Delivery Points (SDPs).
• Reviews and evaluates and sometimes provides approvals as necessary to all system maintenance requests.
• Tracks progress of all O&M field maintenance operations and provides to O&M Director on a weekly basis.
• Creates monthly system performance reports to support program meetings.
• Supports system troubleshooting activities.
• Works with other members of the team to generate creative and innovative solutions to issues.
• Participates on the development and reviews of the status reports to evaluate system performance and identify anomalies or problems.
• Documents test results and provides test progress and reports that will be used in assessing progress.
• Supports Trouble Ticket System customization projects.
• Supports a 24/7/365 facility. Note: Support may be required after hours, weekends, and holidays.

 Qualifications:

• Bachelor’s Degree and minimum 4 years of prior relevant experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior related experience.
• Radio frequency and antenna systems background desired.

Preferred Additional Skills:

• Radio frequency and antenna systems background desired.
• Strong technical troubleshooting skills, familiar with Unix or Linux operating systems.
• Strong time management skills.
• Strong analytical and problem solving skills.
• A results-oriented individual who thrives on working in a fast-paced environment.
• Excellent English verbal and written communication skills.
• Candidate should be competent with the use of all programs in the Microsoft Office suite
• Minimum education and years of experience requirements are not to be used exclusive
• duties, of other leveling factors. Substitution of additional relevant education and experience for stated qualifications may be considered.
• The above information has been designed to indicate the general nature and level of work performed. Other specific responsibilities and qualifications may be required of employees assigned to these jobs.

In compliance with pay transparency requirements, the salary range for this role is $71,500 - $132,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements. The application window for this requisition is anticipated to close August, 31, 2025