Title:  Field Support Engineer - IVS

Job Title – Field Support Engineer – IVS

Job Location – Farnborough (Hybrid)

Job ID – 44277

About this opportunity and L3Harris UK

Operating at 11 sites in the United Kingdom, L3Harris supports Britain's mission to secure and strengthen the country by delivering sovereign innovation across the space, air, land, sea and cyber domains.

L3Harris in Farnborough specialises in secure ground and airborne communication and network systems for the military, international forces and commercial customers. We engineer and maintain night vision goggles, radar systems and tactical radios. The L3Harris Falcon family of radios delivers network-centric communications for superior command and control, real-time voice, data, full-motion HD video and crossbanding for mission-critical communications in a single, integrated platform. Notably, we are the proud designer, supplier and maintainer of the 50,000 tactical radios in the Bowman tactical C4I system in service with the UK Armed Forces and are working to define and deliver the next generation system, Morpheus.

Responsible for field and factory based technical support of L3Harris Communications Systems, Integrated Vision Solutions (IVS) advanced night vision and electro-optical equipment’s, in the EMEA region.  Based at Farnborough, Hampshire, with extensive international travel.

L3Harris, Integrated Vision Solutions (IVS) is a global leader in the development and production of advanced night vision and electro-optical technology and systems for the U.S. military, federal agencies, public safety and sporting communities, and international markets. As part of L3Harris., and its Communication Systems business Segment, IVS is made up of leading and complementary military and commercial divisions: Insight Technology and Electron Tube Operations (ETO).

A few of our employee benefits are:

• Hybrid working where possible
• 25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days
• Private medical insurance with optional family cover
• Pension scheme of up to 8% employer contribution
• Life Assurance 4x salary (flexible up to 10x)
• Group income protection
• Flexible opt-in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover, cycle to work scheme, travel insurance and electric car scheme
• Employee Family Assistance Program providing mental health and wellbeing support
• Professional membership reimbursement (discretionary)

What the role will involve

The responsibilities of your role will include the following:

Predominantly required to deliver formal technical training courses on company products, execute product demonstrations, support field trials/testing and perform installation services as applicable to customers within the EMEA region. Provides pre-sales and/or post sale technical support of company products/systems.  Provides, presents and interprets design, application and service information to sales staff and customers.  Assesses and analyzes technical application of company products and competing equipment to meet customer needs.  May design systems to satisfy customer needs.  Prepare detailed product specifications to sales staff and customers.  Provides follow-up support in disseminating technical information on specific applications.  May prepare and present sales proposals.

What you’ll bring

The role requires the following experience and skills:

• Must have a detailed understanding and working knowledge of firearms bore sighting and zeroing procedures.
• Must have experience developing, implementing and delivering curriculum in accordance with the Military Approach to Training i.e. DSAT
• Planning, preparation and execution of capability demos, briefings and competitive trials.
• Provision of in-country & remote technical advice and support to customers as well as via telephone, e-mail or written media.
• Able to hold UK SC & NATO secret clearance

Important to know

Due to the nature of our work many our roles require a UK nationality and the ability to obtain a security clearance. Applicants who accept a conditional offer of employment must meet the requirement of right to work in the UK and must meet eligibility requirements for access to classified information and will be subject to government security checks.

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