Title:  Associate, IT Customer Care

Job Title: Associate, IT Customer Service

Job Code: 26390

Job Location: Anaheim, CA move to Yorba Linda, CA

Schedule: 4/10

About L3Harris Technologies: 

L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers’ mission-critical needs. The company provides advanced defense and commercial technologies across space, air, land, sea and cyber domains. L3Harris has approximately $18 billion in annual revenue and 47,000 employees, with customers in more than 100 countries.

 Job Description:

During its 120-year history, L3Harris has transformed communications and information technology. L3Harris is a proven leader in tactical communications, geospatial systems and services, air traffic management, environmental solutions, avionics and electronic warfare, and space and intelligence. From ocean to orbit and everywhere in between, we provide mission-critical solutions to connect, inform and protect the world.

On the L3Harris team, your job is to secure the world. We don't work here just for the advanced technology and equipment: we work here because we know what - and who - we're protecting! From families to the intelligence community, and from our climate to our men and women in uniform - we're making the world a safer place!

Perform system administration and helpdesk type tasks under the supervision of a manager and senior engineers. The work includes installation, upgrades, repair and maintenance of disconnected Local Area Networks (LANs) and networked resources attached to a Campus Area Network (CAN), servers, desktop and laptop PCs, support for network backup systems, configuration support for user applications, troubleshooting and/or debugging network-related problems, inventory management and maintenance of the network's authorization infrastructure.

Essential Functions:

·         Perform system administration and helpdesk type tasks under the supervision of a manager and senior managers.

·         Assist users with account creation, accessing and using IT systems.

·         Configuration Support for user accounts and applications.

·         Maintain accurate inventory of all IT hardware and software.

·         Track and route problems and requests and document resolutions.

·         Provide professional end-user support via telephone, email or web.

·         Apply OS Installations and updates, patches, and configuration changes.

·         Oversee Implementation of desktop configuration management at the help desk level.

·         Provide technical support and guidance to users and other team members.

·         Ensure compliance with internal policies and regulatory standards.

·         Manage Help Desk tickets in a timely manner.

·         Using On-Site ticketing systems for track jobs and resolutions.

Qualifications:

·         High School diploma, GED, or equivalent

·         Certifications such as CompTIA A+ are highly desirable.

·         Comfortable providing technical assistance and fixing issues that arise

·         Excellent problem-solving and communication skills.

·         Ability to work independently and as part of a team.

Customer-oriented attitude.